The order will be delivered in 7-10 working days to all the metros and tier I cities, while for some pin codes it might take a little more time. In case of delay please write to us at support@thehouseofrare.com.

You will get a confirmation mail of the placed order and will further notify you once it is dispatched from the warehouse.

In case the order does not get delivered within 7-10 working days, you can write to us at support@thehouseofrare.com. We will do our best to get it delivered for you at the earliest.

There are no shipping charges for orders in India. In case of international orders shipping charges are applicable.

In that case, please place a return for the product from the below link. Once the return request is placed we will pick the product and refund the whole amount without any additional cost.

You can only make your return within 7 days of receiving it.

You can exchange the product within 7 days of receiving it.

Mail us the details of your transaction to zurriiluxury@gmail.com, we will verify and get back to you at the earliest. Also, we’re easily approachable on phone on our contact number - +91 91305 75119

Yes! You’ll receive courier tracking information via WhatsApp and email as soon as it’s shipped.

You can cancel within 24 hours of ordering. After that, orders are usually processed and unable to be cancelled.

Returns/exchanges are accepted within 7 days of delivery, only for manufacturing defects or wrong items. Request via our returns portal or DM us; once approved, dispatch it back with tags intact and we’ll process your refund/exchange.

So sorry! Please email us at zurriiluxury@gmail.com or DM with photos. We’ll either resend a new piece or refund the full amount without extra charges.

Check the size chart on each product page and match against your bust and shoulder measurements. Still unsure? Message us—we offer personalized fit advice.

We use high-quality cotton & muslin, pre-washed for shrinkage. However, to avoid size change, always hand-wash in cold water and air-dry in shade.

Some lighter colors may require a slip or lining. This is noted in the product description. If unsure, please ask—we’ll advise suitable innerwear.

Hand-wash only in cold water. Avoid bleach and strong detergents. Air dry in shade, iron on reverse at medium heat. Store folded in breathable bags to preserve embroidery.

That’s the soul of handmade work. Each motif is crafted by artisans—small variations are a sign of real Chikankari, not a defect.

Each product clearly states: Readymade = fully stitched and ready to wear. Semi-stitched = needs minimal tailoring (usually at waist or sleeves)

Yes! Our separates are designed for coordination. DM us if you need help styling the perfect combo.

We accept all major UPI wallets (Paytm, Google Pay), cards, net banking, and prepaid orders. COD is available only for select ready stock pieces.

Please screenshot the failed transaction and share with us. We’ll verify and either update the order or refund you as needed.

We’re not a fast-fashion brand. Every piece supports artisan families and carries heritage. We promise transparency in sourcing, fair pricing, and timeless elegance.

Yes! We love working with boutiques, stylists, or bridesmaids customization. Reach out with your requirements—turnaround and MOQ depend on fabric and design.

We offer both, and clearly mention it on each product page. Hand embroidery often shows minor inconsistencies or thread knots, which actually prove its authenticity.

We primarily use breathable fabrics like cotton, mulmul, and chiffon — all perfect for Indian climates. They're light, flowy, and skin-friendly.

We try our best to show exact shades, but due to lighting and screen differences, slight variation is natural.

Yes, hand-washing in cold water is safe for most products. We recommend avoiding machine wash or harsh detergents, especially for delicate threads.

Yes, we do offer custom stitching on select products. You can share your measurements after placing the order.

Yes! Drop us a message on WhatsApp or email before ordering. We’ll do our best to expedite it.

Absolutely! We offer free gift wrapping and custom note options. Just mention it during checkout.

If washed and handled gently, Chikankari embroidery lasts beautifully. Avoid soaking, wringing, or ironing directly on the embroidery.

Yes, we do! International delivery charges and timeframes will be shown at checkout.

We offer exchanges for sizing issues on most ready-to-wear items. However, customized or altered pieces are non-returnable.

Some pieces are limited editions and won’t be restocked. But if you're interested, let us know — we may recreate it or offer something similar.

Yes, most of our fabrics are dyed using skin-safe, breathable, and azo-free colors—perfect for sensitive skin.

Yes, for some designs you can request slight customizations like length adjustments or sleeve style while placing the order.

Yes! Many of our cotton and modal pieces are free-flowing and bump-friendly, designed for comfort without compromising elegance.

Definitely. Our luxury collection includes embellished and layered Chikankari perfect for haldi, mehendi, engagement, and intimate weddings.

Yes, we allow pre-booking on select upcoming launches so you don’t miss out on high-demand designs.

What you see is what you get. However, since many pieces are hand-finished, slight variations are natural and reflect the handmade beauty.

Yes, all Zurrii Luxury orders are wrapped in tissue and come with an option to add a handwritten note for gifting.

We recommend storing them in a muslin bag away from sunlight and always ironing on the reverse side.

Absolutely! We take bulk or coordinated orders for bridesmaids, stylists, and event styling with prior consultation.

Yes, our team can guide you via WhatsApp with close-up videos, styling suggestions, and real-time answers before you make a purchase.